Returns & Refunds — Digital Codes
Refund or replacement only if the code is invalid at the time of delivery.
Last updated: 16 October 2026
Our validity guarantee
If a code is invalid or already redeemed at the time of delivery, we will refund in full or replace (your choice) after verification.
- How to report: Email info@itunesvouchers.co.za with your order number, the code received, and a screenshot/video of the redemption error (include the app/account screen and timestamp).
- When: Contact us within 7 days of delivery (ideally within 48 hours).
- Processing time: Once verified, refunds or replacements are issued within 3 business days (your bank may add time).
What isn’t eligible
No returns for change-of-mind or incompatibility where the product page warned about region, platform, or account restrictions. No refunds for codes that were delivered and later used successfully.
Delivery
Digital codes are delivered electronically to the contact details provided at checkout. If you don’t receive delivery within the stated timeframe, contact us and we’ll re-send at no cost.
Fraud & abuse
To protect customers, we may decline or block orders showing signs of abuse (e.g., repeated “already redeemed” claims) and may request additional proof.
Your rights
This policy does not limit your rights under South African consumer law.
FAQ
What happens if my code is invalid or already redeemed?
Email us within 7 days with
your order number and a screenshot/video of the error. After verification, we’ll refund in full or
replace—your choice.
Do you accept returns for change of mind or compatibility?
No—these are digital goods.
Please check region and platform notes before purchase.
How long does a refund take once approved?
We process within 3 business days; your
bank/payment provider may take longer to reflect the funds.